Shipping Policy

Our Shipping & Delivery Policy

At Whole Melt Extracts Shop, we understand that getting your order efficiently and discreetly is a priority. We have optimized our logistics process to ensure your premium extracts arrive safely and promptly, while maintaining the highest standards of service.

1. Processing & Handling

We pride ourselves on our attention to detail. Every order is carefully packed to ensure product integrity during transit.

  • Processing Time: All orders are processed within 1–2 business days of payment confirmation (excluding weekends and bank holidays).

  • Order Cut-off: Orders placed after 2:00 PM GMT will begin processing the following business day.

  • High-Volume Periods: During peak seasons or promotional events, please allow an additional 24–48 hours for processing.

2. Shipping Options & Delivery Timelines

We currently offer the following shipping methods for all UK domestic orders:

Method Estimated Delivery Time Cost
Standard Tracked 2–4 Business Days [30]
Express Tracked 1–2 Business Days [50]

Please note: Delivery timelines are estimates provided by our carriers and are not guaranteed. We are not responsible for delays caused by carrier disruptions, adverse weather, or bank holidays.

3. Tracking Your Order

Transparency is key to our service. Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

  • You can monitor your package’s journey in real-time via the carrier’s portal.

  • Please allow up to 24 hours for the tracking information to update after you receive your notification.

4. Shipping Restrictions & Guidelines

  • Address Accuracy: Please ensure your shipping address is accurate at checkout. We are unable to redirect orders once they have left our facility. If an order is returned to us due to an incorrect address, a re-shipping fee may apply.

  • Discretion: We value your privacy. All orders are shipped in plain, discreet packaging with no external branding that identifies the contents of the package.

  • Age Verification: In compliance with UK regulations, we reserve the right to verify the age of recipients upon delivery if required by our carrier service.

5. Missing, Lost, or Damaged Items

We take great care in packaging, but occasionally transit issues occur.

  • Damaged Items: If your package arrives damaged, please contact us at  Email address within 48 hours of delivery. Include photos of the damaged packaging and the product inside so we can resolve the issue immediately.

  • Lost Packages: If your order has not arrived within 7 business days of the estimated delivery date, please reach out to our support team. We will initiate a formal investigation with the carrier to track your package.

6. International Shipping

Currently, Whole Melt Extracts Shop ships exclusively within the United Kingdom. We do not offer international shipping at this time.

Contact Us

If you have any questions regarding your shipment or need assistance with an existing order, our team is here to help.

  • message us on whatsapp

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT

shop now